Statement of Senator Bernie Sanders, Chairman
Senate Committee on Veterans’ Affairs
Hearing on VA Claims Process
March 13, 2013
During the last several weeks, the Veterans' Affairs Committees in the House and the Senate have held four hearing with veterans' organizations. During their testimony, the leaders of the veterans' organizations raised a number of concerns, but I think it's fair to say that the No. 1 issue they raised, and what I believe, is the very significant backlog that we have in processing claims for our veterans. That is the No. 1 issue and that is why the first hearing that this committee is holding under my leadership, is addressing this issue.
My understanding is that as of March 2 some 70 percent of the compensation and pension inventory of 895,000 claims were pending for over 125 days. Further, the accuracy rate of 86 percent at the end of FY2012 is significantly lower than what must be accomplished. In addition, agencies such as the GAO and the VA's own inspector general have raised some very serious concerns about the work the VA is doing in claims processing.
It is my view, and I believe the view of every member of this committee, that when men and women put their lives on the line defending this country, they must be treated with respect and dignity when they return. Not with red tape and bureaucracy, not with, in some cases, years of delay.
Without being overly dramatic, let me state that we are losing 22 veterans every day from suicide. This is a tragedy that we must address. I know that no one in the VA, no one on this committee wants to add to that tragedy, because of unnecessary delays that could extenuate the problems that veterans express.
That's the bad news. It is a very serious problem that the VA must address.
Here is some better news. Despite a popular misconception, the VA today is processing far more claims than they ever have before. In 2001, the VA completed some 480,000 claims. In 2002, almost 796,000 claims were processed. In 2003, 827,000 claims. During the last three years - in 2010, 2011 and 2012 - the VA has completed over 1 million claims each year.
Further it is generally believed that the VA did exactly the right thing by making sure the Vietnam vets exposed Agent Orange, got the benefits that they should have gotten if they developed one or another illness as a result of that exposure. In the last several years, the VA has processed some 278,000 new claims for Agent Orange. It is generally believed that they have done a pretty good job processing those claims in a timely manner and we'll hear more about that later this morning.
Last point, General Shinseki has set goal of eliminating the backlog by 2015 and of the VA processing compensation claims so that no Veteran or eligible spouse or child has to wait more than 125 days for a quality decision - meaning 98 percent accuracy rate on that claim. That is an extremely ambitious goal. Today, General Allison Hicky will testify and she will tell us that, as a result of the movement of the VA into a paperless claim system that they will in fact meet that timeline.
I am glad to hear that she believes that can be done, but I think many of us have serious doubts and I look forward to her testimony.
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