If you are having trouble viewing this hearing, please try the following steps:
- Clear your browser's cache - Guide to clearing browser cache
- Close and re-open your browser
- If the above two steps do not help, please try another browser. Google Chrome and Microsoft Edge have the highest level of compatibility with our player.
The Honorable Allison A. Hickey, Under Secretary for Benefits, Department of Veterans Affairs
Diana M. Rubens, Associate Deputy Under Secretary for Field Operations, Veterans Benefits Administration
Brad Houston, Director, Office of Business Process Integration, Veterans Benefits Administration
Richard Hipolit, Assistant General Counsel, Office of General Counsel